Return Policy
Shipping and Returns
General Policies
- Codio Cigars does not sell products to anyone under the age of 21.
- Codio Cigars does not ship products to South Dakota, Maryland and Utah.
- Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
- Certain items, such as over-sized merchandise, may require additional shipping charges.
- Any such charges will be noted during the checkout process prior to submitting your order.
Sales Taxes
We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.
- Alabama
- Arkansas
- Arizona
- California
- Colorado
- Connecticut
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Nebraska
- New Jersey
- New Mexico
- New York
- Nevada
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Pennsylvania
- Rhode Island
- South Carolina
- Tennessee
- Texas
- Vermont
- Virginia
- Washington
- Washington DC
- West Virginia
- Wisconsin
- Wyoming
Excise Taxes
Maryland
Effective October 1, 2019, the State of Maryland will be imposing an Excise Tax on all tobacco products sold by online retailers to Maryland customers. See Maryland House Bill 1301. Please note that this excise tax is in addition to the Maryland sales/use tax already imposed on tobacco products sold to Maryland customers.
The Maryland Excise Tax rate will differ depending on the type of tobacco product sold:
– Premium cigars will be taxed at 15% of the wholesale price, which would equate to an average retail price increase of 7-9%.
– Pipe tobacco will be taxed at 30% of the wholesale price, which would equate to an average retail price increase of 15-20%.
For more details on the Maryland Excise Tax, review the law here.
Ohio
Effective October 16, 2019, the State of Ohio will be imposing an Excise Tax on all tobacco products delivered to Ohio customers. See Ohio Code 5743.62 Please note that this excise tax is in addition to the Ohio use tax already imposed on tobacco products delivered to Ohio customers.
The Ohio Excise Tax rate will differ depending on the type of tobacco product purchased:
– Most premium cigars (and all pipe tobacco) will be taxed at 17% of the wholesale price, which would equate to an average retail price increase of 8-11% with a maximum of fifty three cents ($.53) per premium cigar.
– Most little cigars with a filter or tip will be taxed at 37% of the wholesale price, which would equate to an average retail price increase of 25-30%
For more details on the Ohio Excise Tax, review the law here.
Pennsylvania
The Commonwealth of Pennsylvania imposes an Excise Tax on “small cigars” shipped to customers based in Pennsylvania. Specifically, small cigars weighing 4lb per 1000 or less, not in carton packs, and not containing 20 to 25 sticks per pack will be taxed at $0.13 per cigar.
Please note, we cannot ship to Pennsylvania customers any small cigars weighing 4lb per 1000 or less packed in cartons that contain 20 to 25 sticks per pack.
Shipping Policy
Processing
Once your order is placed you will recieve a confirmation number, please allow 1-5 business days to process your order. Once your order is processed it will be shipped and you will receive a tracking number.
Shipping Preferences
| Shipping Preference | Delivery Time | Price |
|---|---|---|
Note: Shipping to states where adult signature is required by government regulation may be subject to additional fees. | ||
| USPS Priority Express | 1-2 Business Days | Dependant on weight |
| USPS Priority Express | 2-4 Business Days | Dependant on weight |
| USPS First-Class | 1-4 Business Days | Dependant on weight |
Delivery times are based off of the shipping order cutoff time and are subject to payment approval. All delivery times, except Saturday, are based on business days (Monday – Friday) and exclude holidays. Special considerations may incur additional delivery times; see our shipping terms for further details.
Please note – certain items would exclude you from selecting some of the methods above, please refer to items that have ‘shipping constraints’ for more details.
PO Boxes, APO/FPO, US Territories
PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times.
HAZMAT items (such as Butane)
Due to FAA regulations, expedited services are not available. These items will ship via USPS Ground and may incur additional delivery times.
Oversized Items
These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking.
State Restrictions
California
While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
• Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
• Obtain the signature of a person 21 years of age or order before completing the delivery
Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.
Connecticut
Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:
• Small Cigars (Weighing 3lb per 1000 or less)
Delaware
While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:
• Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process and the information will only be used to comply with your state’s requirements. Obtain the signature of a person 21 years of age or order before completing the deliveryNote, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.
Maine
Due to Maine State Regulations, we do not ship the following products to Maine addresses:
• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco
Maryland
Due to Maryland State Regulations, we do not ship the following products to Maryland addresses:
• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco
Massachusetts
Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.
Montana
Due to Montana State Regulations, we do not ship the following products to Montana addresses:
• Filtered Cigars
Pennsylvania
Due to Pennsylvania State Regulations, we do not ship the following products to Pennsylvania addresses:
• Small Cigars (Weighing 4lb per 1000 or less) in carton packs, containing 20 to 25 sticks per pack.
South Dakota
Due to South Dakota State Regulations, we do not ship any products to South Dakota addresses.
Utah
Due to Utah State Regulations, we do not ship any products to Utah addresses.
Vermont
Due to Vermont State Regulations, we do not ship the following products to Vermont addresses:
• Small Cigars (Weighing 4.5lb per 1000 or less)
Washington
Due to Washington State regulations, we cannot ship the following products to Washington addresses:
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco
Return Policy
Certain items can be returned within 30 days of purchase for refund credit, or exchange (minus delivery charges). Please review the policy below for more information. Contact customer service via email at codiocigarsnj@gmail.com to request a return authorization form.
How the return policy works:
Cigars — For cigars by the bundle of 20 cigars or more, we allow a 1 stick allowance but the remaining cigars must be returned in order to receive a full merchandise credit, less shipping charges. If you try more than 1 cigar, pro-rata credit is applied, minus shipping charges. For samplers and bundles of less than 20, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.
All Other Merchandise—Any other merchandise outside of Cigars, may be returned within 30 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 5-20 business days from receiving a return to process.
In addition, any promotional items that came with the item you are returning must be returned or you will be charged for the retail price of the promotional item(s)
*During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.